Claim Tracker Application Helps The Yachts Of Seabourn Save Money
And Reduce Loss, By Organizing Claims.

Keeping track of all the claims and guarantees of newly built or overhauled ships is a huge responsibility. Just ask Olav Torvund, Director, Technical Systems at The Yachts of Seabourn, a provider of ultra luxurious private yachting experiences worldwide on one of five exquisite vessels carrying 208 to 450 passengers each. (www.seabourn.com)

“There’s always something going wrong when a ship is being built,” says Mr. Torvund. “The potential that a detail could be overlooked is great. In the past, insurance claims for broken or malfunctioning parts were being processed manually, and information was getting lost.”

That’s when Olav turned to Marine Software Solutions, a developer of custom, web-based software for the marine industry. As Mr. Torvund says, “MSS had done good work for us before, with other projects. They understand our business.” The solution was a product Marine Software Solutions calls Claim Tracker.

Simply stated, Claim Tracker generates professional, consistent claims with complete backup and documentation, including the ability to easily upload and attach photos. Authorized users can log into the system at any time to add data, post new expenses, check the status of a claim, and more. With Claim Tracker, all this information is kept in one place, with all the benefits of digital technology. MSS’s Claim Tracker integrates with the AMOS maintenance system including stock item utilization.

A team of MSS developers had a beta version of the software ready in about three months. Of course there were web-ex and on-site demonstrations along the way. After a few minor revisions, the solution was deployed. Olav described the experience as “positive”, adding “They would come up with ideas that fit right in with what we needed.”

Today, Claim Tracker is up and running at The Yachts Of Seabourn. Mr. Torvund can now submit claims to the ship builders and manufacturers, substantiate their validity, track their progress, and obtain comprehensive reports at any time . Most importantly, the tool saves his company money, by ensuring that every expense is captured and reimbursed and that no claims are lost. And with several new builds and overhauls taking place all the time, this can generate millions of dollars of savings. Or as Olav Torvund says, “It’s a big deal.”

Marine Software Solutions, the developer of Claim Tracker, is headquartered in Ft. Lauderdale, Florida. As the marine division of Brenock Technology, they provide many products designed to meet specific needs within the marine industry, such as the IMS-Invoice Management System, PRM-Personnel Record Management and many more proven solutions in the Marine industry. They can be contacted toll free at (800) 496 -7066 or via email at info@brenock.com.